Step 1: Check SIM card status
Please check if the sim card is detected by XTRONS units through this setting path on the unit: Setting – System -- About phone. Please kindly follow these simple steps shown below:
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Step 2: Check the signal status
When your unit is connected to internet, you will see a 4G or 3G indicator next to the signal bar at the top of your screen:
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Step 3: Enable the Mobile data
If you can't connect to internet, please check the Mobile Data is on and the Airplane Mode is off:
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Step 4: Check APN settings
Go to the settings menu and find your APN menu for the mobile network settings section as follows:
Setting path: Setting -- Network & Internet -- Mobile network -- Access Point Names
You should see the APN setting option for your sim card carrier. The APN settings should be set automatically after inserting the simcard but if it won't, you will need to add APN by yourself. Click the APN option, it will show you a configuration profile.
NOTE: Before configuring APN, we suggest you further check the latest APN setting of your sim card on the carrier website. If there is something updated, then you will need to add new APN setting on Xtrons units manually to have 4G network worked (Example: EE APN)