Possible Causes for WiFi Connections Failure

Technical Advices for Specific Questions / Functions

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Possible Causes for WiFi Connections Failure

Postby xtrons » Tue Jan 10, 2017 6:58 am

Two Causes for WiFi Connections Failure
1) Router setting
If you use the unit in the parking area and connect the WiFi from a router, make sure the IP address / MAC address filter is set up in the router. If you use data from your cell phone, make sure the personal hotspot is on.
2) System problem
Follow the below steps in settings section on the head unit.
Setup—Back up and Reset—Reset to factory default. Now check the WiFi connection again.

Two Main Causes for Authentication Requests when you Set up the WiFi
1) Application error of the router or head unit. Unplug the router or head unit and restart them again.
2) The password is not correct (check the password again and use capitals where needed and check characters used).

How to Confirm the Actual Cause for the WiFi Connections Failure
Use your cell phone as a hotspot to share the network to the XTRONS head unit (as shown in the picture below). If the WiFi connection is fine, we can confirm there is no problem with the WiFi module of the head unit. You then need check the other possibilities such as the router or network settings.
WiFi.png
WiFi.png (1.01 MiB) Viewed 14901 times

If you have any other questions, please feel free to leave a message on the XTRONS forum or contact XTRONS support via techsupport@xtrons.com.

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