Try converting your files with VTV (video to video) converter and ensure the resolution is NOT greater than 720*480.
If these criteria are not met, you will be presented with UNSUPPORTED FORMAT as the format is not supported by the unit. This is not a fault, and in some case you may not get the error message as the files will fail to load, due to not being compatible.
Also ensure the USBs or SDs are no larger than 4GB in size and do not arrange them into folders.
4GB is the size of the total directories on the card, but this is for the old models of XTRONS units, now the latest models can support up to 32GB in directory.
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